When I tried to unfreeze the credit, it stated "This option is temporarily unavailable. So I tried creating a new account, and it let me in. Per the initial responses, I tried calling the toll free number, but after asking questions about my address (at which I have lived for more than a decade) it claimed it was unable to verify me. You need to register and create an account as a new user this will let you setup a username and password and you will be able to unfreeze your credit. I am sure I am using the same email I used when I originally created the freeze in 2017.Īnyone have any ideas on how I can get back into my account so I can temporarily lift my security freeze? I've tried that option, but nobody ever calls. There is an option for Equifax to call me back. I've done this twice - waited 1 hour 42 minutes once, and over 3 hours another time, but nobody ever comes on - the message on how important my call is just plays incessantly. They transfer me, and I get a message that my call is important, please wait. March 15 - March 21) or proper information regarding the third party (ies) to receive your credit file (e.g. I called the toll free number, and go through the first layer of tech support, who decides I need to talk to another layer. To temporarily lift a security freeze, you must submit all of the following along with the required personal ID information: 10-digit personal identification number (PIN) Date range (e.g. I've clicked the box to resend the email about six times, and no email ever arrives. and done a search on the email for anything from Equifax, but nothing arrives. I enter my email, confirm I'm not a robot and click submit, and they tell me to check my email. When I go through the password reset process, it again requests my email, to which it says they will send a temporary password. I then got a screen warning me my account would be locked after 2 more invalid attempts, and an option to reset the password, which I clicked. I entered the password, but they say the password is invalid. Equifax requires my username which is my email and a password before I can get to the part where I enter the pin. I attempted to logon to Equifax to enter my pin and temporarily unfreeze the account. I need to temporarily unfreeze my Equifax security freeze.
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